Terms and conditions

What these terms cover.
These are the terms and conditions on which we provide study materials and services to you, whether these are courses, exams, associated services or digital content combined (a Course).

Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Courses to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Kaplan Financial Limited - Registered office: 179-191 Borough High St, London, SE1 1HR. Principal place of business 179-191 Borough High St, London, SE1 1HR. Registered in England No. 1028790 ("Kaplan Financial"). Kaplan Professional is a brand name of Kaplan Financial Limited.

Core terms applicable to all courses

Last revised December 2023

These terms
1. What these terms cover. These are the terms and conditions on which we provide study materials and services to you, whether these are courses, exams, associated services or digital content combined (a Course).
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Courses to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
1. Who we are. We are Kaplan Financial Limited, a company registered in England and Wales. Our company registration number is 1028790 and our registered office is at 179-191 Borough High St, London, SE1 1HR. Our registered VAT number is 719 0088 37. Kaplan Financial and Kaplan Professional are trading names of Kaplan Financial Limited. Kaplan Financial acts as agent for Kaplan Publishing Limited in the collection of payments for and the supply of hard copy study materials. All study materials, whether in written or electronic format, are supplied by Kaplan Publishing Limited (Registered Office: 179-191 Borough High St, London, SE1 1HR. registered in England No. 5728180).
2. Where study materials are supplied in conjunction with a course, they are included in the fees quoted and Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial on behalf of Kaplan Publishing Limited.
3. How to contact us. You can contact us by telephoning our Student Services team at+44 (0)161 259 7400 or by writing to us at studentservices@kaplan.co.uk or Kaplan Financial Student Services, 2nd floor, Universal Square, Devonshire St North, Manchester M12 6JH, United Kingdom.
4. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you enrolled.
5. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
6. Glossary. When the following words with capital letters are used in these terms and conditions, this is what they mean:
  - Additional Fees means any fees payable to either us or the relevant professional body for computer based e-assessments, examination entry fees and e-project, tests and assessments, any updates to the Course, and any registration and membership fees.
  - Cancellation Period means a period of 14 days starting the day after we email you to confirm your enrolment on a Course.
  - Start Date means the date on which the Course you have accepted enrolled on commences.
Our contract with you
1. The enrolment and acceptance process. You may enrol for a course online or by telephone. Alternatively, you may enrol by contacting us for an enrolment form, completing this and submitting by email, post or in person at one of our training centres.
2. If you are paying by debit or credit card, we will debit the Course fee from your card on or after the day you make an order for the Course. Credit or debit card details are collected over a secure link.
3. If you inform us that your employer is paying the Course fee, your enrolment will only be accepted if your employer has provided authorisation and has approved credit terms with us. We will invoice your employer directly.
4. If you wish to apply for funding we will discuss the eligibility criteria for a Kaplan Payment Plan or Government Apprenticeships with you. Additional documentation may need to be completed prior to completion of the Course enrolment.
5. Our acceptance of your enrolment will take place when we have issued you with confirmation of your enrolment at which point a contract will come into existence between you and us and you will be required to pay the Course Fees and any Additional Fees unless we have agreed to third party funding.
6. If your employer is paying your Course fee directly to us, we have agreed a separate contract with your employer for the provision of the Course. In this case any provisions relating to the payment of fees or refunds contained in these terms and conditions do not apply to you.
7. Any provisions relating to the payment of fees or refunds also do not apply to you if we are providing you with sample resources and demos free of charge.
8. If we cannot accept your enrolment. If we are unable to accept your enrolment, for example where you have provided incomplete or inaccurate information, we will inform you of this.
Your rights to make changes
If you wish to make a change to the Course you have applied for please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. An administrative fee may be payable.
Our rights to make changes
1. Minor changes to the Courses. We may change the Course and these terms:
  1. To reflect changes in relevant laws and regulatory requirements;
  2. To implement minor technical adjustments and improvements, which will not affect the delivery of a Course; and
  3. To ensure consistency with UK professional education sector practice and guidance.
  4. To accommodate minor or temporary changes to dates and locations, which do not impact on the overall provision of the Course.
2. More significant changes to the Courses and these terms. In addition, we may make the following changes to these terms or the Course, but if we do so we will notify you in advance and you may then contact us to end the contract and receive a full refund before the changes take effect:
  1. To increase Course fees to proportionately reflect the costs associated with establishing and providing the Course;
  2. To correct errors;
  3. By adding or removing optional modules; and
  4. If a third party such as a government body, an awarding body or professional institute which governs a Course imposes the changes on us, such as amending a policy or procedure, changing the syllabus or method of assessment.
3. Updates to digital content. We may update or require you to update digital content. We may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses, and our systems requirements. Access to such changes will be free of charge to the extent that such changes relate to the Course purchased by you at the applicable time, during the period for which the digital content is available for your Course. The updated digital content shall always match the description of it that we provided to you before you bought it.
Providing the Courses
1. Acceptance of your enrolment on your Course. By submitting the online booking form, posting the booking form to us or agreeing to enrol over the phone you are formally accepting these terms and conditions and your enrolment on the Course and Start Date as set out in your confirmation of enrolment.
2. Course updates. From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi, or the issue of new regulations. If this arises then we may produce courses covering the new material. For the avoidance of doubt, purchase of a current Course does not as part of the original purchase price entitle access to future revised courses and further amounts may be due.
3. Delivery costs. The costs of delivery of study materials will be as displayed to you on our website at https://kaplan.co.uk/about/delivery-information.
4. When we will provide the Course. During the enrolment process we will let you know when we will provide the Course to you. For study materials we will deliver them to you in the timescale indicated at https://kaplan.co.uk/about/delivery-information.
5. We are not responsible for delays outside our control. If provision of the Courses is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any part of the Course you have paid for but not received.
6. Reasons we may suspend the provision of a Course to you. We may have to suspend the provision of a Course, for example to:
  1. Deal with technical problems or make technical changes;
  2. Make changes to a Course as notified by us to you (see clause 5); and
  3. Complete any disciplinary procedure.
7. Your rights if we suspend the provision of a Course. We will contact you in advance to tell you we will be suspending provision of a Course, unless the problem is urgent or an emergency. You may contact us to end the contract for a Course if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for part of the Course that you have paid for but not received.
8. We may also suspend provision of a Course if you do not pay. If you do not pay us for a Course when you are supposed to (see clauses 3e and 11) and you still do not make payment within 7 days of us reminding you that payment is due, or if your sponsoring employer or third party funder does not pay us, we may suspend provision of the Course until you have paid us the outstanding amounts. We will contact you to tell you we are suspending provision of the Course. We will not suspend the Course where you dispute the unpaid invoice (see clause 11f). We will not charge you for the Course during the period for which it is suspended. As well as suspending the Course we can also charge you interest on your overdue payments (see clause 11f).
9. You will become responsible for study materials from the time we deliver them to you (to the address you gave us) or until you return them to us.
10. Ownership of Intellectual Property. All intellectual property rights (including copyright) in a Course or other learning materials belong to us, or another company in the same group of companies as us.
11. Licence of Intellectual Property. We will allow you to use the applicable study materials in a personal capacity for the purposes of studying on the Course. That permission will end when this Contract ends. You agree that you will only use any study materials and/ or digital content for study purposes and that you will not copy, make available, transmit , reproduce, sell, licence, distribute, publish or broadcast or otherwise circulate the materials.
12. It is your responsibility to register and/or become a member of the relevant professional body for your Course; unless you are a government funded apprenticeship student aged 16-18 at the time of enrolment.
Your rights to end the contract
1. You can always end your contract with us. Your rights when you end the contract will depend on what you have applied for, how we are performing and when you decide to end the contract:
  1. If you want to end the contract because of something we have done or have told you we are going to do, see section 7b;
  2. If you have just changed your mind about a Course, see sections 7b(vi), 7c and 7d. You will be entitled to a refund if you cancel within the 14 day Cancellation Period.
  3. In all other cases (if we are not at fault and the Cancellation Period has ended), see section 7e.
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any part of the Course which have not been provided and you may also be entitled to compensation. The reasons are:
  1. We have told you about a significant upcoming change to the Course or these terms in accordance with clause 5b which you do not agree to;
  2. We have told you about an error in the price or description of the Course you have ordered and you do not wish to proceed;
  3. There is a risk that the Course may be significantly delayed because of events outside our control as provided for by clause 6f;
  4. We have suspended provision of the Course for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than 30 days; or
  5. You have a legal right to end the contract because of something we have done wrong.
  6. Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. If you are cancelling within the 14 day Cancellation Period then please let us know by a clear statement: using the contact details in section 8a, send us a letter, email us, or call us. Please give us your name, address, details of the Course and where available your phone number and email address. You may also use the model cancellation form provided at Annex 1 to these terms. The use of the model cancellation form is not obligatory. To meet the cancellation deadline it is sufficient for you to send us your communication telling us you wish to cancel before the end of the Cancellation Period. If you are posting either a letter or the model cancellation form to us, you may wish to send this by recorded delivery as you will need to be able to prove that we have received it. If you are completing the online model cancellation form, we will acknowledge receipt by email without delay.
3. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
  1. Digital content after you have started to download or stream these; and
  2. Services, once these have been completed, even if the Cancellation Period is still running; and
  3. Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
4. How long do I have to change my mind? You have 14 days after the day we issue you confirmation of your enrolment in accordance with clause 3e. If you cancel after the Start Date, you must pay us for the elements of the Course provided to you up until the time you tell us you have changed your mind. If we delivered digital content to you immediately, and you agreed to this when you applied, you will not have the right to change your mind, and will have to pay us for that element of the Course.
5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7a), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for study materials or digital content is completed when these are delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for any elements of the Course not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract which will include an administrative fee of up to £100 per course for handling the cancellation.
How to end the contract with us (including if you have changed your mind)
1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
  1. Phone or email. Call Student Services on +44(0) 161 259 7400 or email us at studentservices@kaplan.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  2. Online. Complete the form at Annex 1 in these terms.
  3. By post. Print off the form contained at Annex 1 in these terms and post it to us at the address on the form. Or simply write to us at that address, including the information required in the form.
2. Returning Study materials after ending the contract. If you end the contract for any reason after study materials have been dispatched to you or you have received them, you must return them to us. You must either return the study materials in person to one of our offices or centres if your Course is classroom-based or live online or, if your Course is Distance Learning, post them back to us at Kaplan Financial Returns, c/o Kaplan Publishing Limited, 2 The Business Centre, Molly Millars Lane, Wokingham, RG41 2QZ. If you are exercising your right to change your mind you must send off the study materials within 14 days of telling us you wish to end the contract. Please see section 8e for more information.
3. When we will pay the costs of return. We will pay the costs of return:
  1. If the study materials are faulty (such as missing pages or misprinted) or the Course has been misdescribed; or
  2. If you are ending the contract because we have told you of an upcoming change to the Course or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
  In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
4. How we will refund you. We will refund you the price you paid for the Course including delivery costs, by the method you used for payment. However, we may make deductions from the fees, as described below.
5. Deductions from refunds. If you are exercising your right to change your mind:
  1. We may reduce your refund of the fees (excluding delivery costs) to reflect any reduction in the value of the study materials, if this has been caused by your handling them in a way which would not be permitted in a shop, such as where the item has not just been checked but used. If you have marked or written on the study materials, they will no longer have any value for us and so we will be unable to issue a refund. If we refund you the price paid before we are able to inspect the study materials and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  2. We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract. In the case of a refund for an exam booking where you have not sat the exam, we will deduct an amount up to £35 if we have already administered your booking with the relevant institute. If we delivered digital content to you immediately, and you agreed to this when you applied, you will not receive a refund for that part of the Course. If we have provided you with a voucher or code in order to access digital content and you have already redeemed this voucher or code, we will not refund you the cost of the digital content.
6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
  1. Your refund for study materials will be made within 14 days from the day on which we receive the study materials back from you or, if earlier, the day on which you provide us with evidence that you have sent the Course back to us. For information about how to return study materials to us, see clause 8b.
  2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the contract
1. We may end the contract if you break it. We may end the contract for a Course at any time by writing to you if you:
  1. Do not make a payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
  2. Do not receive funding authorisation from your employer or payment plan approval prior to the Start Date or if authorisation to fund the Course is withdrawn during the duration of your Course.
  3. Have not complied with our policies referred to in clause 15, those of any relevant professional body or institute, or you are guilty of inappropriate conduct, or are acting in a way that detrimentally affects the learning of others.
2. If we end the contract in the situations set out in section 9a on or after the Start Date you will not be entitled to any refund. If we end the contract in advance of the Start Date, we will refund any money you have paid in advance for a Course, but we may deduct from that refund as reasonable compensation for the net costs we will incur as a result of ending your contract.
If there is a problem with the Course
1. How to tell us about problems. If you have any questions or complaints about the Course, please contact us. You can telephone our Student Services team at +44 (0) 161 259 7400 or write to us at studentservices@kaplan.co.uk or Kaplan Financial Student Services, 2nd floor, Universal Square, Devonshire St North, Manchester M12 6JH. United Kingdom. Alternatively, please speak to one of our staff at our premises.
2. Our complaints procedure is found on our Complaints Policy page. If you wish to make a formal complaint once you have read the policy, please do so using our complaints form or alternatively use the details found in clause 10a.
3. If your Course is funded by the Skills Funding Agency and you have a complaint which is not resolved in accordance with our complaints procedure described at clause 10b, you may forward your complaint to the Complaints Team, Skills Funding Agency, Cheylesmore House, Quinton Road, Coventry, CV1 2WT or email complaintsteam@sfa.bis.gov.uk.
4. Your obligation to return rejected study materials. If you wish to exercise your legal rights to reject study materials you must either return them in person to us if your Course is classroom-based or live online or, if your Course is Distance Learning, post them back to us.
5. We will refund the cost of study materials sent to you (less postage and packaging) if you return them to Kaplan Financial Returns, c/o Kaplan Publishing Limited, 2 The Business Centre, Molly Millars Lane, Wokingham, RG41 2QZ within 14 days of receipt in a re-saleable condition (for CDs this means with the security seal intact). You must obtain proof of postage which you may be required to produce in the event of any query.
Fees and payment
1. Where to find the fees for the Course. The fees of the Course (which includes VAT) will be the price indicated on the booking page when you make your booking (please contact us for ACA course prices). We take all reasonable care to ensure that the price of the Course advised to you is correct. However please see clause 11d for what happens if we discover an error in the price of the Course.
2. Additional Fees are payable. Unless otherwise stated, the Course Fees do not include Additional Fees.
3. We will pass on changes in the rate of VAT. If the rate of VAT changes between your enrolment date and the Course Start Date, we will adjust the rate of VAT that you pay, unless you have already paid for the Course in full before the change in the rate of VAT takes effect.
4. What happens if we got the fees wrong. It is always possible that, despite our best efforts, some of the Courses we provide may be incorrectly priced. We will normally check prices before accepting your enrolment so that, where the Course's correct fees at your enrolment date is less than our stated price at your enrolment date, we will charge the lower amount. If the Course's correct price at your enrolment date is higher than the fees stated, we will contact you for your instructions before we accept your enrolment.
5. When you must pay and how you must pay. We accept payment with Visa, Mastercard, American Express, Visa Delta/ Debit/ Electron, Maestro, Solo, Diners Card, JCB. When you must pay depends on what Course you have enrolled on:
  1. If you are a sponsored student and your employer is paying your fees, we will dispatch study materials and give you access to digital content and start providing your Course once your employer has paid us, or has agreed payment terms with us.
    If you are not a sponsored student, we will dispatch study materials and give you access to digital content and start providing your Course once you have paid us, have obtained a loan or agreed payment terms with us.
  2. For digital content, you must pay for these before you download them.
  3. For services you must pay the fees in advance.
6. We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
7. Third Party funding. If your employer is sponsoring your studies or you have applied for funding from Government Apprenticeships or Kaplan Payment Plan, then additional documentation may need to be completed prior to enrolment. Please note that if funding is not received or ceases then we will end this contract as set out in clause 9a (ii).
Our responsibility for loss or damage suffered by you
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the enrolment process.
2. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us It is your responsibility to use virus checking software.
3. We are not liable for business losses. We only supply the Courses for domestic and private use. If you use the Courses for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
1. How we will use your personal information. We will use the personal information you provide to us:
  1. To supply a Course to you;
  2. To process your payment for a Course; and
  3. If you agreed to this during the enrolment process, to inform you about similar Courses that we provide, but you may stop receiving these at any time by contacting us.
2. We may share your personal information:
  1. If you are a sponsored student, we will share your data, course attendance and test results with your employer or any other party responsible for paying your fees.
  2. With any one of AAT, ACCA, CIMA, CIOT and ICAEW as the relevant professional body for your Course.
  3. With other companies or organisations we have hired to perform services on our behalf including, without limitation, training services, carrying out market research, facilitating some aspects of our site and services, managing our database, contacting you, sending e-mail and fulfilling your requests. These other companies may be supplied with or have access to your personal data solely for the purpose of providing these services to us or on our behalf. We are the data controller and will remain accountable for the personal information.
  4. With other business divisions and subsidiaries of Kaplan, Inc. (our "Affiliated Businesses") that provide services we think might interest you.
  5. With a third party in connection with a change in or corporate structure such as, but not limited to, merger, consolidation, sale, liquidation, or transfer of substantial assets.
  6. We may disclose personal information, as permitted or required by law, and to: (i) respond to inquiries or requests from governmental or public authorities; (ii) protect our rights, privacy, safety or property; (iii) permit us to pursue available remedies or limit damages that we may sustain; and (iv) enforce our agreements, including without limitation our enrolment terms and conditions.

Technology

Essential requirements. You will need the following essentials to participate in one of our Courses.
1. Access to a PC or laptop;
2. Ability to connect to the internet via a broadband connection; and
3. Calculator - please note that some professional bodies specify the requirements for calculators and you will need to check this.
Your browser. Our learning platform supports all the major modern browsers. However, for optimum performance we recommend that you use the latest version of Chrome. Please refer to our systems requirements which is updated regularly.
Pop-up blockers and firewalls. Your web browser may have active pop-up blockers to suppress unwanted advertising. Similarly, you may be behind a content-blocking device such as a firewall. It may be necessary to reconfigure or disable these. If you are accessing the learning platform from work or in a public place you may have to contact the system administrator to do this. It is your responsibility to ensure that Kaplan.co.uk and Kaplan.com are added to your safe domain list.
Computer equipment and internet access costs. These are not included in our Course fees and are your responsibility.
It is your responsibility to check that the computer or any other mobile device (such as a tablet) you plan to use to access your MyKaplan account and/or online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites and participating in webinars.
Digital content is available for a limited period only and that period will vary depending on the Course. Apprentices may have access for the duration of their apprenticeship. Examples for non-apprentices are given below. Call customer services on +44 (0)161 259 7400 or email us at studentservices@kaplan.co.uk if you'd like to know the specific period for the course that you are enrolling onto.

Course	Qualifications	Access Duration
Classroom, Live Online, OnDemand, Distance Learning, Classroom Live Streamed	ACCA Applied Skills (except LW), ACCA Strategic Professional, CIMA Case Study, ACCA Foundation CAT, ATT, CTA, ACA Professional	6 months after selected exam month
Classroom, Live Online, OnDemand	ACA Advanced	8 months after selected exam month
Classroom & Live Online	ACCA Applied Knowledge and LW, CIMA Cert BA, ACCA Foundations	3 months after last course date
Classroom & Live Online	ICAEW Cert / CFAB, AAT, CIMA Professional OTs	6 months after last course date
OnDemand	ACCA Applied Knowledge and LW, CIMA Cert BA, CIMA Professional OTs, ACCA OnDemand	6 months from selected start month
OnDemand	AAT Level 2	9 months from selected start month
OnDemand	ICAEW Certificate	12 months after enrolment
OnDemand	AAT Level 3	12 months from selected start month
OnDemand	AAT Level 4	15 months from selected start month
Distance Learning	ACCA Applied Knowledge and LW, CIMA Cert BA, CIMA Professional OTs, ACCA Foundations	12 months from selected start month
Distance Learning	AAT Level 2, Level 3, Level 4 qualifications	18 months from selected start month
Publishing resources	CIMA Exam Practice Plus	3 months from purchase date
Publishing resources	Study Texts, Exam Kits, Essential Packs, ACCA Get Ready For	12 months from purchase date
OnDemand	Cybersecurity, New Technologies for Business	6 months from purchase date
OnDemand	ICAEW Data Analytics	12 months from purchase date
All courses	Banking and Finance, IMC, CMP	12 months from course start date

Kaplan policies
1. You must comply at all times with the following Kaplan policies:
  1. Student code of conduct found on our Student Code of Conduct page.
  2. Kaplan Wi-Fi policy found on our Wi-Fi policy page.
2. In the event that you are in breach of the Student Code of Conduct we reserve the right to apply the Student Disciplinary Procedure found on our Disciplinary Procedure page.
Other important terms
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happened and we will ensure that the transfer does not affect your rights under this contract.
2. Courses are not transferable between students.
3. Students must not share any online content with nor make their online passwords available to any third parties including other students. We reserve the right to terminate access to your online account in these circumstances or where we detect any suspicious or unusual activity related to your account.
4. Nobody else has any rights under this contract. Unless you are sponsored by your employer, this contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Courses, we can still require you to make the payment at a later date.
7. Which laws apply to this contract and where you may bring legal proceedings. By agreeing to these terms and conditions, you are agreeing that these terms are governed by English law and you can bring legal proceedings in respect of the Courses in the English courts. This is the case even if you live outside of the European Economic Area.
8. You should satisfy yourself that you will not be in breach of any law where you are resident if this is outside of the UK. When ordering study materials for delivery (other than in the UK), you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when you order study materials from Kaplan Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the study materials.

Discounts, Offers and Schemes

Discounts: If several discounts potentially apply to a course, only one such discount may be selected. Discounts offers and schemes are subject to availability and may be withdrawn or changed at any time without notice.
Complete Course offer: When booking, in a single transaction, the Complete Course for ACCA courses, a combination of Tuition, Revision and Pre-exam Workshop for the same paper and sitting (subjects Applied Skills and Strategic Professional, excluding Law and Strategic Business Leader), students are entitled to a total of £70 off the price on enrolment. This offer is only valid during specific promotional periods, which will be advertised on our website, and only for Classroom and Live Online courses. The offer is only available when courses are purchased online (the discount amount will be applied at the checkout stage of the online transaction), or via the telephone on +44 (0) 161 259 7400 (office hours), with the exception of those on a payment plan or formal client service level agreement with Kaplan.
Revision and pre-exam workshop offer: If booking online in a single transaction, an ACCA revision course and pre-exam workshop (PEW) for the same paper and sitting, a £50 discount will be applied to the PEW booking. This offer is only valid during specific promotional periods, which will be advertised on our website, and only for classroom and Live Online courses. The discount amount will be applied at the checkout stage of the online transaction.
Distance learning revision discount: Distance learning students may be entitled to a £50 discount off a Kaplan Classroom or Live Online ACCA revision course, provided the revision course is purchased for the same exam sitting and paper and for the same student. This offer is subject to availability and may be withdrawn at any time without notice. This offer is only valid until 31st December 2024 and is not available in conjunction with any other offer.
The terms and conditions of the Kaplan Financial Pass Guarantee for Classroom, Live Online and OnDemand ACCA, CTA, ATT, AAT and CIMA courses are as follows:

Eligibility
1. The complete course programme must be purchased as detailed below:
  1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business: a Classroom, OnDemand or Live Online course; or
  2. ACCA Applied Skills or Strategic Professional: a Classroom and/or Live Online, Tuition, Revision and Pre-Exam Workshop (PEW) course for the same subject and sitting, or a complete SBL course, or an OnDemand course, or a complete LW course starting after 1st September 2024.
  3. ATT and CTA: a Classroom and/or Live Online, Tuition and Revision course for the same subject and sitting.
  4. CIMA Classroom or Live Online or OnDemand course.
  5. AAT Classroom or Live online or OnDemand Course.
2. All amounts due must have been paid in full.
3. A student must make a reasonable attempt at all programmed course tests and mocks.
  1. For ACCA Applied Knowledge/Foundation Diploma in Accounting and Business, a student must attempt their Consolidation Test, Progress Test and Mock online via MyKaplan;
  2. For ACCA Applied Skills and Strategic Professional, a student must attempt their Consolidation Test, Progress Test, Mock and PEW questions. Where applicable, scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
  3. For ACCA Strategic Business Leader, a student must attempt their Mock 1, Mock 2 and Mock 4 questions. Scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
  4. For ATT and CTA a student must attempt all Course and Mock Exams. Where applicable, scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
  5. For CIMA Certificate in Business Accounting and Professional OT, a student must attempt their Consolidation Test, Progress Test and two online mock exams via MyKaplan.
  6. For CIMA Professional Case Study, a student must attempt their three mock exams via MyKaplan.
  7. For AAT Q2022, a student must attempt their consolidation test, progress test and two mock exams via MyKaplan.
4. The course must be followed as detailed below:
  1. A Classroom student must attend all the scheduled course dates. It is the student's responsibility to sign the daily course register in order to confirm their attendance;
  2. A Live Online student must attend or fully view all of the course lectures;
  3. An OnDemand student must complete all online modules via MyKaplan.
5. Students must attempt the real exam.
  1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business and ACCA LW students:
    1. Classroom and Live Online students must attempt their computerised examination within 3 weeks of the final date of their course;
    2. OnDemand must attempt their computerised examination within a maximum of 3 weeks from completion of the online mock exam;
  2. ACCA Applied Skills and Strategic Professional students must attempt the scheduled exam sitting for that course.
  3. ATT and CTA students must attempt the scheduled exam sitting for that course.
  4. CIMA Certificate in Business Accounting & Professional OT:
    1. Classroom and Live Online students must attempt their computerised examination within 3 weeks of the final date of their course.
    2. OnDemand students must attempt their computerised examination within 14 weeks of commencing the course.
  5. CIMA Professional Case Study students must attempt the scheduled exam sitting for that course.
  6. AAT:
    1. AAT students must attempt their computerised examination within a maximum of 4 weeks from completion of the Classroom or Live Course.
    2. AAT OnDemand students must attempt the exam within 14 weeks of commencing the course.
6. The Pass Guarantee does not apply to Distance Learning, Subscription or CIMAstudy.com courses.
7. Apprentices are not eligible for the Pass Guarantee. For any Apprentice that has failed, Kaplan will provide the apprentice with continued tuition until the end of the agreed Apprenticeship duration, at no extra cost.
8. The Pass Guarantee is not transferable.
9. Students who defer a course may still be eligible for the pass guarantee, provided all other conditions have been met.
10. The Pass Guarantee is subject to availability and may be withdrawn at any time without notice.
In the event of an exam failure
1. Provided eligibility requirements have been met, a student will be entitled to the following support relating to the subject failed:
  1. Reattendance of a course or part of a course for a Classroom or Live Online student, as detailed below.
    1. A Classroom student will be entitled to attend (where available) a subsequent Classroom or Live Online course free of charge;
    2. A Live Online student will be entitled to attend (where available) a subsequent Live Online course free of charge;
    3. To arrange enrolment on a subsequent course the student must discuss their request with a Progression Advisor (previously known as a Learning Coach) or Student Services studentservices@kaplan.co.uk +44 (0)161 259 7400 who will advise on what would be best, based on their position.
    4. The latest online materials will be provided via MyKaplan on the new course. New printed materials will not be supplied.
  2. For ACCA Foundation and Applied Knowledge, CIMA Cert BA and CIMA Professional OT and AAT Q2022 eligible students your online resit resources will be available via your existing MyKaplan classroom, Live Online or OnDemand course. To automatically release your resit resources you must have attempted all the assessments on the course and completed the resit survey.
  3. For ACCA Applied Skills, ACCA Strategic Professional, ATT, CTA and CIMA Professional Case Study students your online resit resources will be available via your existing MyKaplan Classroom, Live Online or OnDemand course. To automatically release your resit resources you must complete the resit survey which will be made available in the results week for the exam sitting you were attempting.
2. In order to validate and retain the Pass Guarantee, the student must reattempt their exam within the periods specified:
  1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business or ACCA LW (F4): within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a classroom or Live Online course, whichever is the later;
  2. ACCA Applied Skills or Strategic Professional: at one of the next two quarterly exam sittings;
  3. ATT and CTA: at the next bi-annual exam sitting:
  4. For CIMA Certificate in Business Accounting & Professional OT: within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a classroom or Live Online course, whichever is the later;
  5. CIMA Professional Case Study: at one of the next two quarterly exam sittings.
  6. For AAT: within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a classroom or Live Online course, whichever is the later;
3. The Pass Guarantee will expire should an examination not be attempted.
4. In all cases the Pass Guarantee automatically expires once the exam is passed.
Deferral policy T&Cs - If you wish to defer a course in line with section 4 of the core terms and conditions, and are outside the 14 day cooling off period explained in section 7 of the core terms and conditions, the following will apply:
1. To request a deferral contact Student Services on studentservices@kaplan.co.uk or +44 (0)161 259 7400.
2. Classroom and Live Online deferral fees will be due as follows:
  1. If the course has started but is not complete a deferral fee of £50 per subject will be payable. Only the remaining day(s) not attended on the original course will be deferred.
  2. If the course is due to start within two weeks of the deferral request date, a deferral fee of £50 per subject will be payable.
  3. The fee must be paid in order for the deferral to be applied. If no fee is paid the deferral will not be processed and your original course enrolment will still be valid even if you do not attend.
  4. If the course is due to start more than two weeks in advance no deferral fee is payable.
  5. Completed courses cannot be deferred.
3. OnDemand and Distance Learning deferral fees will be due as follows:
  1. If the exam has fixed sittings set by the institute and you wish to move your course to a later sitting then a deferral fee of £50 per subject is due.
  2. If the exam does not have fixed sittings set by the institute, then a deferral is not available. You may alternatively extend access to your existing content.
4. If you have already been provided with printed materials (by post or collected in class) for your deferred course then you will not be eligible to receive further printed materials on your subsequent course.
5. MyKaplan course content will be deferred in line with your course deferral. You will lose MyKaplan access to any courses deferred and be given access to the latest MyKaplan content for your replacement courses. This will include any applicable assessments and mocks which can be submitted for marking prior to the submission deadline on the replacement course.
6. Provided all other terms and conditions are met, then you will retain your Pass Guarantee if deferring your course.
Extension policy T&Cs - If you wish to extend access to your MyKaplan content in line with section 4 of the core terms and conditions, to a period beyond those shown in section 14f of the core terms and conditions, the following will apply:
1. Extensions are possible on Kaplan Financial Accountancy courses for the following qualifications: ACCA, CIMA, AAT Q2022, ATT, CTA and ACA, and for Business and Finance courses for the following qualifications: IMC and CMP
2. To activate a free 3 month extension, log on to MyKaplan.co.uk and visit ‘MyAccount’ where you can complete one automatic online extension request per eligible course. Requests can be made up to 30 days before a course is due to expire or up to 30 days after it has expired. Successful requests are processed within 10 minutes.
3. If the course is not showing as eligible for an extension in MyAccount or you wish to request a further extension to a course, contact us. To discuss an Accountancy extension contact Student Services on studentservices@kaplan.co.uk or +44 (0)161 259 7400. For a Business and Finance extension contact citybookings@kaplan.co.uk or +44 (0) 207 920 3060.
4. An extension will be applied for 3 months from the date of request or date of expiry, whichever is the latter.
5. Further extensions of 3 months can be purchased at £50 per extension by contacting us. The extension request will be processed within 2 working days of payment being received.
6. Your existing MyKaplan content will be made available to you for the agreed extended period. You will not receive updated or new MyKaplan content and we cannot guarantee that the original MyKaplan content is valid for subsequent exams. Any assignment or mock submission deadlines will not be extended.
7. For Live Online courses, access to the recorded lectures will expire in line with the original MyKaplan access period and cannot be extended.
8. Extensions will not be granted if Kaplan no longer offers or supports that course or qualification or syllabus.
9. The extension is non-transferrable.
10. Extensions are not possible on MyKaplan content made available via the purchase of Kaplan Publishing materials or resources, on subscription courses or free trials.
11. Apprentices should contact their Talent Coach to discuss any extension requirements. Automatic extensions via MyAccount are not available for Apprentices.
12. In line with section 16c of the core terms and conditions, you must not share any online content with nor make your online password available to any third parties including other students.
AAT, ACCA, CIMA, CTA, ATT, CFA, FRM, CAIA, IMC, CISI Capital Markets Programme Instalment Payment Plan

These Payment Plan Terms and Conditions apply to any person who wishes to enter into a payment plan with Kaplan Financial from 1st August 2016. These Payment Plan Terms and Conditions are in addition to any other applicable Terms and Conditions which may apply to the student.

Please read these Terms and Conditions carefully before purchasing the applicable courses and choosing to apply for the Kaplan Financial Payment Plan. Please print and keep a copy of these Payment Plan Terms and Conditions for your records. By signing up for the Kaplan Payment Plan you are confirming your agreement to be bound by these Terms and Conditions.
1. Subject to meeting all other applicable requirements, to be eligible for a payment plan, you must:
  1. Spend a minimum of £500 in total before discounts.
  2. Be 18 years of age or over.
  3. Be a UK national.
  4. Enrol on Kaplan courses.
  5. For AAT, you must book a full qualification of courses, which can be Level 2, Level 3 or Level 4.
  6. Be paying for the course yourself.
2. A minimum deposit equal to 10% of the total spend will be due upon enrolment.
3. Repayments will be over the maximum following periods:
  1. AAT Level 2 for a maximum of 6 months
  2. AAT Level 3 or Level 4 for a maximum of 12 months
  3. ACCA, CIMA, ATT, CTA and ICAEW Classroom or Live Online courses, for the duration of the course, up to a maximum of 12 months. The final payment must be made one month prior to the final date of the courses selected.
  4. ACCA, CIMA, ATT, CTA and ICAEW Distance Learning or OnDemand courses, over three months per subject purchased, up to a maximum of 12 months.
  5. CFA, FRM, CAIA for a maximum of 12 months.
  6. IMC and CISI Capital Markets Programme for a maximum of 6 months.
4. You have a right to withdraw from the payment plan before the end of 14 days beginning with the day on which you receive notification from us that the payment plan has been accepted. This must be communicated in writing to Kaplan by you. If you have commenced your course and cancel within the 14 day period, you will be charged a £50 administration fee.
5. If you withdraw from the Payment Plan, but wish to still complete the courses being enrolling on, you must pay any outstanding payments without delay and no later than 30 calendar days beginning with the day after the day you gave us notice of withdrawal. Without this payment we would reserve the right to terminate the course enrolments.
6. If you wish to cancel the payment plan early (after the 14 day withdrawal period subject to clause 7d), the full amount of credit will be due for any courses that have been commenced and any material that has been given to you. There will also be a £50 cancellation charge.
7. You can settle the agreement at any time, in full or in part, by paying us some or all of the amounts you owe us.
8. Any variation to the repayment schedule must be agreed with us in writing one month before the relevant due dates. This would include, but not be limited to, a wish to defer the enrolments to a subsequent exam sitting following an unsuccessful exam attempt. This may prompt the cancellation of the agreement and the creation of a new agreement, provided that any new agreement must expire within 12 months of the original agreement. In such circumstance the £50 cancellation fee may be waived at Kaplan's discretion.
9. In the event of any payment default or late payment, the full amount owed becomes immediately due and payable, additional fees may also be incurred and amounts charged (as per our Core terms).
10. In the event of default or non-payment, we reserve the right to take any lawful and necessary actions, up to and including legal action, to recover debts.
11. We may update or amend these Payment Plan Terms and Conditions from time to time without notice. The applicant should check the Kaplan Financial website for the latest Terms and Conditions.
12. Kaplan Financial reserves the right to withdraw the offer at any time at its sole discretion.
Distance Learning 3 for 2 offers
1. This offer only applies when a combination of ACCA BT, MA and, FA Distance Learning courses are purchased online in the same transaction for an individual student.
2. You will be charged the total price of two courses.
3. This offer is subject to availability and may be withdrawn at any time without notice. It is not available in conjunction with any other offer. The offer is not transferrable and no cash alternatives apply. It is valid until 31st December 2024, and is not available in conjunction with any other offer.
AAT discount offers

Each offer is available to those enrolling on courses specified below. All other Kaplan courses and Computer Based Assessment fees are excluded from the offer. This offer is not available in conjunction with any other offer or agreement. It is subject to availability and may be withdrawn at any time without notice. The offer is not transferrable. No cash alternatives apply. If enrolling online the discount will be applied at the checkout stage.

To be eligible for the Kaplan AAT qualification discount offer a student must enrol and pay for all courses in that qualification in the same transaction (details below).
1. To be eligible for the discount a Q2022 Certificate in Accounting student must enrol on one of each of the four courses in the same transaction.
2. To be eligible for the discount an Q2022 Diploma in Accounting student must enrol on one of each of the four courses in the same transaction. Students may additionally opt to enrol on the book-keeping course; if so they will be entitled to a discount on that course too.
3. To be eligible for the discount a Q2022 Professional Diploma student must enrol on all three compulsory courses and two of the five optional courses, in the same transaction. If a student subsequently changes their optional paper(s) to a more expensive course then the discount will be recalculated and an additional payment will be immediately due.
Discount rate is as follows:
Classroom, Live Online, OnDemand and Distance Learning courses discount rate: 20% of total eligible fees.
CIMA Certificate in Business Accounting (Cert BA) multi-buy offer:

This offer only applies when two or more CIMA Cert BA courses are purchased online in the same transaction for an individual student.

The courses (for subjects BA1, BA2, BA3 and BA4) can be any combination of Classroom, Live Online, Distance Learning or OnDemand courses. Offer excludes exams.

The discount amount will be 20% of the combined price of the courses purchased and will be applied at the checkout stage of the online transaction.

This offer is subject to availability and may be withdrawn at any time without notice. It is not available in conjunction with any other offer. The offer is not transferrable and no cash alternatives apply. It is valid until 31st December 2024.

CIMA Professional Full Level Package 20% discount offer

To be eligible for the Kaplan CIMA Full Level Package 20% discount offer, a student must enrol and pay for specific courses in that level in the same transaction (details per level below).
The offer is available to those enrolling on Classroom, Live Online, OnDemand or Distance Learning courses. All other Kaplan courses and exam fees are excluded from the offer.
This offer is not available in conjunction with any other offer or agreement. It is valid until 31 December 2024, is subject to availability and may be withdrawn at any time without notice.
The offer is not transferrable. No cash alternatives apply.
If enrolling online the discount will be applied at the checkout stage.

In order to be eligible for the discount you must purchase a combination of courses as follows:
	Operational Level Offer	Management Level Offer	Strategic Level Offer
E1	At least one course, with a total minimum value of £300
P1	At least one course, with a total minimum value of £300
F1	At least one course, with a total minimum value of £300
E2		At least one course, with a total minimum value of £300
P2		At least one course, with a total minimum value of £300
F2		At least one course, with a total minimum value of £300
E3			At least one course, with a total minimum value of £300
P3			At least one course, with a total minimum value of £300
F3			At least one course, with a total minimum value of £300
Case Study	At least one course, with a total minimum value of £300	At least one course, with a total minimum value of £300	At least one course, with a total minimum value of £300

ACCA Applied Knowledge multi-buy course offer:
1. This offer only applies when all three ACCA Applied Knowledge courses are purchased online in the same transaction for an individual student.
2. The courses (BT, MA, FA) can either be Classroom or Live Online or OnDemand courses or a mixture between the two course types (offer excludes Distance Learning & Computer Based Exams).
3. The discount amount will be 10% split equally across the 3 papers purchased and will be applied at the checkout stage of the online transaction. Available via online purchase only.
4. This offer is subject to availability and may be withdrawn at any time without notice. This offer is valid until 31st December 2024 and it is not available in conjunction with any other offer. The offer is not transferrable and no cash alternatives apply.
ATT/CTA Complete Package offer:

When booking, in a single transaction, a combination of Tuition and Revision courses for the same ATT or CTA subject and sitting, students are entitled to a 10% discount on the published price. This offer is only valid for Classroom and Live Online courses. The offer is available when courses are purchased online and the discount amount will be applied at the checkout stage of the online transaction. The offer is subject to availability and may be withdrawn at any time without notice. The offer is not transferable. No cash alternatives apply. The offer is not available in conjunction with any employer-specific discounts. Human Capital courses are excluded from this offer.
FRM 2023 Early Bird discount
1. 20% early booking discount valid on 2023 Distance Learning study package.
2. Offer valid from 10:00hrs GMT Monday 5th December 2022 to 23:59hrs GMT Thursday 9th February 2023. Your discount will be applied automatically upon checkout.
3. Offer is non refundable, non transferable and not redeemable for cash.
4. Discount can not be made in conjunction with any other offer.
5. This offer is only valid for online bookings.
CFA Core Elements Module 1 and 2
1. 30% discount is based on purchasing both Core Elements Modules 1 and 2 together as a single purchase.
2. This is an ongoing promotion without an expiry date. Your discount will be applied automatically upon checkout.
3. Offer is non refundable, non transferable and not redeemable for cash.
4. Discount can not be made in conjunction with any other offer.
CFA Pass Protection
1. If you meet the eligibility requirements of the Kaplan Pass Protection for CFA courses you will be entitled to the following:
  
  A free weekday daytime Revision Course for the next available exam sitting; or
  
  A 50% discount off a weekday evening or weekend Revision Course for your next available sitting.
  
  Eligibility requirements for a free weekday daytime Revision Course at the next available exam sitting:
  1. Your original purchase was a structured teaching study package, i.e.Classroom, Blended or Live Online.
  2. You've attended at least 90% of your Tuition and Revision classes based on signed class registers and/or time logged into online classes.
  3. You book for the next available exam sitting.
  4. You provide a copy of your failed exam result.
    
    For any subsequent exam fails, you may book further free weekday daytime Revision Courses, provided:
  5. Your original purchase was a Classroom, Blended or Live Online package.
  6. You have 100% attendance of your previous Revision Course based on signed class registers and/or time logged into online classes.
  7. You book for the next available exam sitting.
  8. You provide a copy of your failed exam result.
    
    Eligibility requirements for a 50% discount on a weekday evening or weekend Revision Course at your next available sitting:
  9. Your original purchase was a Classroom, Blended, Live Online or Revision Only study package.
  10. The offer is used within one year of your initial exam attempt.
  11. You provide a copy of your failed exam result.
2. If you meet the eligibility requirements of the Kaplan Pass Protection for CFA study materials you will be entitled to the following:
  
  The same online material package free of charge for your next exam sitting.
  
  Eligibility requirements for the same online material package free of charge for your next exam sitting:
  1. You have answered at least 50% of the available online questions from your QBank, topic assessments, checkpoint exams and mock exams. Your performance tracker dashboard will turn from red to green when your 'Questions Used' shows at least 50%.
  2. You use this offer within one year of your initial exam attempt.
  3. You provide a copy of your failed result.
    
    If you have not answered at least 50% of the available online questions from your QBank, Topic Assessments, Checkpoint Exams and Mock Exams, you can still order the same material again at a 50% discount for the next available exam sitting. Please refer to the resit enrolment form for prices.
    
    Hard copy study materials are also available for an additional delivery charge.
CFA Program - didn't pass with another provider

If you previously studied with another training provider and were unsuccessful in your exam you may be eligible for 50% off a study package for the CFA Program if you transfer/retake with Kaplan.

To take advantage of this offer you will need to complete an online form and supply Kaplan with the following:
- Evidence of having previously studied with another training provider
- Proof of your exam result
The offer is valid for the following study packages: Classroom, Blended, Live Online and Distance Learning.

This offer cannot be combined with any other offers.
IMC Unit 1 & Unit 2 combined Classroom study package offer
1. 10% discount if you purchase unit 1 and unit 2 Classroom study package in the same booking.
2. This offer is subject to availability and may be withdrawn at any time without notice. It is not available in conjunction with any other offer. The offer is not transferrable and no cash alternatives apply. It is valid until 31st December 2024. Your discount will be applied automatically upon checkout.
3. Offer is non refundable, non transferable and not redeemable for cash.
4. Discount can not be made in conjunction with any other offer.
IMC Unit 1 & Unit 2 combined Distance Learning offer
1. 25% discount if you purchase unit 1 and unit 2 Distance Learning in the same booking.
2. This offer is subject to availability and may be withdrawn at any time without notice. It is not available in conjunction with any other offer. The offer is not transferrable and no cash alternatives apply. It is valid until 31st December 2024.
3. is non refundable, non transferable and not redeemable for cash.
4. Discount can not be made in conjunction with any other offer.

Employer Apprenticeship Statement

ESFA Apprenticeship funding:

In order to comply with ESFA Apprenticeship funding rules, the Apprenticeship must:

Meet the eligibility requirements specified in ESFA Apprenticeship funding rules. Eligibility will be confirmed upon receipt of a fully completed and accurate accurate on-boarding form and training needs analysis. Details of which can be found at https://www.gov.uk/topic/further-education-skills/apprenticeships
Be a genuine job with an accompanying programme of skills development including a wide mix of learning in the workplace, formal off-the-job training, and the opportunity to practise new skills in a real work environment
Ensure the Apprentice has a contract of employment and is paid at least the national minimum wage as outlined by HM Revenue & Customs at https://www.gov.uk/national-minimum-wage-rates
Ensure the Apprentice spends at least 20% of the time in off-the-job training defined as learning, which is undertaken outside of the normal day-to-day working environment which leads towards the achievement of an Apprenticeship
Be at least 12 months in length to meet Apprenticeship minimum durations
Include Functional Skills in English and Maths, where the Apprentice does not already hold acceptable qualifications
Give sufficient time to complete Functional Skills in addition to the requirements of the framework or standard
Be completed in a safe and healthy work environment, which conforms to Health & Safety regulations
Prove achievement by completion of the End Point Assessment determined by the independent End Point Assessment Organisation approved to provide final assessment of the overall Apprenticeship

Apprentice Safety

I acknowledge the organisation's responsibility for the above apprentice's safety during their time on company premises and confirm the following measures are in place to mitigate and respond to any risk:

Full and current Health & Safety policy
Appropriate risk assessments for areas relevant to the apprentice's work
Appropriate training for the apprentice relating to any equipment required for their work
Full staff induction including communication of Health & Safety policy and employee responsibilities for their own safety
Current Employer Liability Insurance policy

I acknowledge that Kaplan Talent Partners will provide additional health and safety learning and focus through:

Apprentice initial assessment and induction
Ongoing progress reviews
Embedded programme content where relevant
Support in relation to Safeguarding and the Prevent Duty

I understand that Kaplan Financial Limited reserve the right to terminate the Apprenticeship agreement where the terms and conditions detailed above are not met.

Competitions and Surveys

Kaplan end of course feedback - 1x £250 Amazon voucher prize draw

Only respondents who have completed the online survey and provided contact details are eligible to enter the free prize draw to win the prize. Incomplete surveys for the prize draw will not be accepted.
There is 1 prize of a £250 Amazon gift voucher available per quarter. No alternative is available and any prizes are strictly non-transferable. Only one prize can be won per person.
Of the completed online survey entries, the winners will be selected by an independent adjudicator within 24hrs of the prize draw.
The prize draw will take place on the first Monday following the end of a quarter. Quarters run 1 January - 31 March, 1 April - 30 June, 1 July - 30 September and 1 October - 31 December. The winners will be contacted within 5 working days of the completion of the prize draw.
Kaplan employees or any co-sponsors of the competition, their respective group companies and relatives are not eligible to enter this competition.
Kaplan Financial Ltd reserves the right to alter or amend these rules at any time and to suspend or cancel the prize draw at any time.
Kaplan cannot be held responsible for any loss that may be incurred by readers attempting to enter this free prize draw.
Copyright of any photographs or images or publications of winners remains the property of Kaplan throughout the world.
No correspondence will be entered into regarding this prize draw. Kaplan's decision is final.

Kaplan ACCA bookbuyers survey - 1x £250 voucher prize draw

Only respondents who have completed the online survey and provided contact details are eligible to enter the free prize draw to win the prize. Incomplete surveys for the prize draw will not be accepted.
There is 1 prize of a £250 gift voucher available or equivalent in local currency. No alternative is available and any prizes are strictly non-transferable. Only one prize can be won per person.
The prize draw will take place on 1st May 2024. The winners will be contacted within 5 working days of the completion of the prize draw.
Kaplan employees or any co-sponsors of the competition, their respective group companies and relatives are not eligible to enter this competition.
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Supply Chain Fees and Charges Policy 2023 - 2024

Introduction

Kaplan Financial's approach to subcontracting¹ is predicated on, and derived from its overarching statement of strategic intent. Everything Kaplan Financial does is influenced by its core values - which are;

Integrity - We hold ourselves to the highest ethical standards in everything we do.
Knowledge - We offer expert resources to help students achieve their academic and career best.
Support - We provide students with the tools they need to succeed.
Opportunity - We open doors and broaden access to education.
Results - We are dedicated to helping students achieve their goals - we succeed when they succeed.

Our Approach

In keeping with its core values Kaplan Financial aims to:

Create success - by providing honest strong advice and guidance to its clients and supply chain partners.
Facilitate access to education and skills training to enable people and businesses to be effective and successful in their workplace/markets and in life.
Be market leading in the provision of professional training and Apprenticeships - by delivering the right learning and development to the right people, in the right way.
Be regarded as true partners in every sense of its relationships - by being resolute in our commitment to supporting our learners and employers to improve their skills, productivity and opportunities.
Develop lasting and effective partnerships which foster and create an understanding of shared values which puts the learner at the centre of all activities - our commitment to quality is quantifiable and verified.

Scope of the Policy

As a prime Education & Skills Funding Agency (ESFA) contract holder, Kaplan Financial is required to publish a supply chain fees and charges policy on its website if it enters into any 'subcontracting' agreements for the provision of Apprenticeships.

The purpose of this document is to provide transparency for all stakeholders and/or interested parties regarding the procurement due-diligence process, fees and levels of support relating to subcontracted provision funded under the prime contract Kaplan Financial holds with the ESFA.

Kaplan Financial subcontracting rationale 2023/2024

Kaplan Financial's overarching strategy is to only offer Apprenticeships in the areas in which we are well equipped to deliver high quality programmes.

Kaplan Financial will not enter into subcontracting arrangements for purely 'commercial' reasons or where we have no relationship with the employers involved. In the minority of cases where we do subcontract, this is only done where we believe that another organisation can offer a level of expertise to deliver elements of an Apprenticeship that we do not possess. And only on the following conditions:

The subcontracting third party is appropriately vetted, through thorough due diligence checks; a formal subcontract being entered into and an ongoing oversight
The aspect of the programme delivered by the subcontractor is rigorously quality assured by Kaplan Financial
All affected employers and apprentices are aware of the arrangement of using a third party.

Kaplan Financial has ended its "end to end" subcontracting and will not enter into any new subcontracting arrangements of this nature once learners complete their current programmes. Kaplan Financial's subcontracting strategy continues to work with a range of "supporting providers" who deliver specialist 'off the job' learning, for units and modules on certain apprenticeships. Where we have these arrangements in place, each apprentice has their own Talent Coach provided by Kaplan Financial.

Risk Management

The management of Kaplan Financial subcontractors will be 'Risk Based'. All subcontractors are risk assessed as a function of the 'initial' and 'considered' due diligence process; existing subcontractor performance is routinely monitored against the performance standards set out and agreed in the Contract for Services (and its Appendices). All subcontractors are assigned a risk rating and this rating determines the frequency and scope of the quality monitoring and audit activity undertaken by Kaplan Financial's Quality and Compliance team.

Kaplan Financial is committed to early identification and mitigation of risk within its supply chain, this is demonstrated by its processes which ensure that all subcontractors are:

Selected through a due diligence process that requires demonstrable evidence of financial health/probity, quality processes and practices
Managed through a process of regular performance monitoring reviews and audits
Required to prepare and implement underperformance recovery plans in an agreed time frame

Commitment to Improving Quality

Kaplan Financial is committed to improving the Quality of Teaching and Learning of all provision funded through its prime contract and will work with its subcontractors to ensure continuous improvements are put in place across the range of provision being supplied.

Performance Management

Kaplan Financial will manage the performance of its subcontractors through:

Contract Value Review - Kaplan Financial will review the predetermined contract values with the subcontractor at regular profile review meetings. Volumes may be revised or withdrawn if the Subcontractor fails to meet key performance targets or if ESFA funding is reduced and or if an overspend is anticipated.
Accuracy and timeliness of Data - Kaplan Financial will review the accuracy and timeliness of data in accordance with the data collections framework set out in the Specification of the Individualised Learner Record appropriate to the applicable funding year.
Minimum Levels of Performance - The subcontractor must achieve the minimum levels of performance set out in the Contract for Services, Service Level Agreement. Performance targets will be reviewed regularly at profile meetings utilising the performance management report.

Management Fees

Kaplan does not subcontract for financial gain. Indeed our subcontracting is generally a negative for us financially and we have several 'no fee' subcontracting arrangements. Where Kaplan contracts for the delivery of an element of an Apprenticeship - based on the principle of expertise - we will pay an appropriate commercial amount for that element. The typical percentage range charged by Kaplan Financial is between 0% and 20% on an incremental 5% scale. Kaplan Financial will pay the subcontractor the full value (per learner) of the data published in the Provider Funding Report (PFR) provided by the Data Service/ESFA - less the applicable management fee. This funding is payable for actual delivery of services against the amounts agreed and set out in the contract for services (funding allocation/profile).

The fee charged will be negotiated with individual subcontractors and will be based on several factors including but not limited to:

Evidence of an established relationship between Kaplan Financial and the subcontractor
Market experience of the subcontractor
Kaplan Financial's risk rating awarded to the subcontractor
The level of support requested or deemed to be required from Kaplan Financial
The performance against target measures as agreed with the subcontractor in the Contract for Services and Appendices

For new subcontractors, performance and risk will be reviewed in the fourth month of contracting to assess whether the fee can/or should reasonably be reduced/increased commensurate with the actual degree of risk.

Support Provided to Subcontractors

Kaplan Financial believes that the Supply Chain has a joint responsibility to deliver high quality provision to all learners and employers. Therefore, as a minimum Kaplan Financial provides the following services and support to its subcontractors:

Regular performance updates against clear measures of success
Regular performance and quality visits
Access to the feedback and recommendations of the Kaplan Financial Quality and Compliance team to identify and mitigate any compliance and quality risks
Enrolment documentation, input and preparation of registers/progress review planning
MIS support to ensure courses are set up correctly and data input is correct to maximise funding
Monthly review of data and Funding Compliance Audits
Observation of Teaching, Learning and Assessment
Additional support that may be necessary/available dependant on the specific requirements of the contract

Payment Terms

Payments will be made by Kaplan Financial to the subcontractor according to the schedule for submission and payments identified in the Contract for Services, Service Level Agreement; all payments subject to timely receipt of the completed 'new supplier requisition form'.

The subcontractor will be paid monthly based on values in the PFR less the predetermined management fee.
Kaplan Financial will provide the subcontractor with the PFR relating to the relevant learners, a financial value and purchase order number ordinarily by the 10th working day of the month following the activity.
The subcontractor will invoice Kaplan Financial for the financial value ordinarily by the 15th working day of the month following the activity.
Invoices will be paid within 30 days of invoice receipt, providing the funding has been received by Kaplan Financial from the ESFA.
Where funding evidence requirements have not been fully met, delivery has not been undertaken and/or funding criteria or methodology has changed, Kaplan may suspend, recover and/or offset future funding payments to the subcontractor to mitigate the risk to public funds.

Communication of the Policy

The policy is published on the Kaplan Financial Apprenticeships website
The policy will be communicated/signposted to potential subcontractors as part of the procurement process
The policy will also be discussed with current subcontractors as part of the contract review process

Review of the Policy

The Policy will be reviewed on an annual basis by Kaplan Financial's Head of Quality and Compliance and the Apprenticeship Leadership Team. Kaplan Financial reserves the right to undertake a review at any time in response to material changes in the funding and or business landscape, including but not limited to, changes in government policy and/or funding.

Actual funding paid to Subcontractors and retained by Kaplan Financial

Data for the funding year: 2022 to 2023 can be viewed here.

¹ Subcontracted provision forms part of Kaplan Financials' overall supply chain and for the purposes of this document 'subcontractors' may variously be referred to as: key stake-holders, 3rd parties and or supply chain partners.

Kaplan Financial - Subcontracting Strategy for Government Funded Provision 2023/24

Reference:

Kaplan Financial - Supply Chain Fees and Charges Policy 2023-24

Introduction

Kaplan has been training the world's leading professionals for more than 60 years - working with businesses and individuals to develop careers and achieve commercial success. The principle of working in partnership to achieve personal and commercial success is well established, and a key component of Kaplan Financial's operating model. Kaplan Financial's approach to subcontracting¹ is predicated on this principle, and its (overarching) statement of strategic intent provides context and direction.

Everything Kaplan Financial does is influenced by its core values - which are:

Integrity - We hold ourselves to the highest ethical standards in everything we do.
Knowledge - We offer expert resources to help students achieve their academic and career best.
Support - We provide students with the tools they need to succeed.
Opportunity - We open doors and broaden access to education.
Results - We are dedicated to helping students achieve their goals - we succeed when they succeed.

The purpose of this document is to provide direction for those charged with implementing the strategy and managing any subcontracted provision funded under the prime contract Kaplan Financial holds with the Education and Skills Funding Agency (ESFA).

Strategic and Business aims

In keeping with its principles and core values Kaplan Financial is here to make a difference to every learner and to inspire them to succeed. We will do this by:

Providing entry points into well -paid careers at successful employers
Meeting local and national skills gaps and increasing UK productivity
Ensuring a solid foundation of skills and qualifications that lead to career progression
Using Apprenticeships to diversify workforces and 'open' Professions to all
Preparing apprentices for the digital workplace and equipping them with transferable skills
Making Kaplan's best in class learning technology and expertise available to all
Ensuring delivery comes from experts - using the most expert provision we can find
Focussing on Quality improvement and not on growth
Support learners to develop the knowledge, skills and behaviours to become confident, credible and competent within their chosen sector and profession.

Subcontracting Strategy

Partnership working as a core principle allows Kaplan Financial to realise its strategic and business aims - Subcontracting (as a logical extension of this principle) is often an effective method of realising our medium to long-term strategic aims as well as providing short term solutions in areas of knowledge deficit. Kaplan Financial has ended its use of “end to end” commercial subcontracting, where the large majority of the programme is undertaken by the partner and will only use subcontracting when this is clearly in the learner's interests. Kaplan Financial's subcontracting strategy continues to work with a range of “supporting providers” who deliver specialist 'off the job' learning for units and modules on certain apprenticeships. Where we have these arrangements in place, each apprentice has their own Talent Coach provided by Kaplan Financial and we will apply the following principles to subcontracting:

We will develop corporate partnerships and where appropriate leverage these to benefit the business and its clients
We will ensure that our subcontracting relationships are based on integrity and mutual respect
We will not enter into subcontracts as a means of addressing short-term funding objectives
We will ensure the subcontracted provision is consistent with its strategic aims and enhances the quality of the learner offer

Risk Management

In considering any formal subcontract arrangement Kaplan Financial will ensure that:

The proposal is aligned to, and fully compliant with the priorities, rules/guidance and 'spirit' of the primary contract it holds with the Education and Skills Funding Agency (ESFA) or any other funder.
We carry out due diligence checks to assess the level of risk posed and whether the subcontractor has the knowledge, skills and experience to effectively manage the proposed subcontract activity.
There are no conflicts of interest.
We put in place a legally binding contract with each (appointed) delivery subcontractor which includes all applicable terms set out in the funding rules relating to the prime contract(s) that Kaplan Financial holds with the ESFA and Kaplan Financial's performance management of the subcontractor.
The proposed provision meets one or more of the following essential criteria:
- Enhances accessibility to education, training and support for learners, employers and/or communities
- Widens participation amongst learner groups that may otherwise face barriers to participation in learning and work
- Addresses any identified requirements/demands of stakeholders where internal capacity and or skills-base does not exist (and will not be developed by Kaplan Financial in the short-term
- Provides a curriculum offer that meets identified government priorities

Commitment to Improving Quality

Kaplan Financial is committed to improving the Quality of Teaching and Learning of all provision funded under its prime contract with the ESFA and will work with its subcontractors to ensure continuous improvements are put in place across the range of provision being supplied.

Performance Management

Kaplan Financial will manage the performance of its subcontractors through:

Monthly Contract Reviews
A safeguarding review of the subcontractor
Regular checks on the accuracy and timeliness of Data
Minimum Levels of Performance
Overall level of risk presented/perceived
Observation of Teaching, Learning and Assessment of our apprentices

Where funding evidence requirements have not been fully met, delivery has not been undertaken and/or funding criteria or methodology has changed, Kaplan may suspend, recover and/or offset future funding payments to the subcontractor to mitigate the risk to public funds.

Management Fees

Kaplan is not subcontracting for Financial gain. Indeed our subcontracting is generally a negative for us financially and we have several 'no fee' subcontracting arrangements. Where Kaplan contracts for the delivery of an element of an Apprenticeship - based on the principle of expertise - we will pay an appropriate commercial amount for that element.

Support to be Provided to Subcontractors

The 'Supply Chain' must be jointly responsible for delivery of consistent high-quality provision to all learners and employers funded under Kaplan Financial's primary contract with the ESFA. As a minimum Kaplan Financial will provide the following services and support to its subcontractors to facilitate this:

Regular performance updates against clear measures of success
Regular performance and quality visits
Access to the feedback and recommendations of the Kaplan Financial Quality and Compliance team to identify and mitigate any compliance and quality risks
Enrolment documentation, input and preparation of registers/progress review planning
MIS support to ensure courses are set up correctly and data input is correct to maximise funding
Monthly review of data and Funding Compliance Audits
Observation of Teaching, Learning and Assessment
Additional support that may be necessary/available dependant on the specific requirements of the contract

Payment Terms

Providing all funding requirements have been met, payments will be made by Kaplan Financial to the subcontractor according to the schedule for submission and payments identified in the Contract for Services, Service Level Agreement. Invoices will be paid within 30 days of invoice receipt, providing the funding has been received by Kaplan Financial from the ESFA.

Communication of the Strategy

The strategy is published on the Kaplan Financial intranet
The strategy underpins and mandates the subcontracting policy which is communicated/signposted to potential subcontractors as part of the procurement process

Review of the Strategy

The strategy, policy and contract for services (template) will be reviewed annually by the Head of Quality and Compliance and the Apprenticeship Leadership Team to ensure that they are satisfied that all subcontracting meets the strategic aims of the business and enhances the quality of the learner offer.

Kaplan Financial may undertake a review at any time in response to material changes in the funding and or business landscape, including but not limited to, changes in government policy and/or funding.

Annex 1 - Model Cancellation Form

Complete and return this form only if you wish to withdraw from the contract.

You can submit your form electronically or print and return your completed form to:

Kaplan Financial Student Services, 2nd floor, Universal Square, Devonshire St North, Manchester M12 6JH. United Kingdom

Alternatively, you can email us at studentservices@kaplan.co.uk.

Other policies

All other policies can be found on our Policies Page.